SHIPPING & DELIVERY
- PLACE YOUR ORDER
- RECEIVE YOUR CONFIRMATION
- TRACK YOUR ORDER
- RECEIVE YOUR ORDER
All delivery times are approximate.
Due to the public holidays, orders placed from April 1 - April 5 will not be processed until April 6.
Australia & New Zealand
Please take into account the processing times for shipments. We offer free standard shipping on all orders, for express shipping, we offer a flat rate of $20 at checkout. All orders will be shipped with Australia Post. Please take into account processing times for shipments.
- Standard shipping: 3-5 business days / Rural 5 - 10 business days
- Express shipping: 1-3 business days / Rural 3-5 business days
We are currently not offering same-day delivery.
Please take into account the processing times for shipments. We offer free standard shipping on all orders over $500. All orders will be shipped with Australia Post.
On orders under $500, the shipping cost will be calculated at checkout for your shipping location.
Delivery times are estimated between 4 - 14 working days depending on your location.
Due to COVID1-19, we are unable to ship to some destinations. Read more about our shipping restriction here.
Please allow 2-5 business days for your order to be processed for shipment.
Please note, due to high volume of orders during the holidays and sale periods, there can be delay in dispatching your order.
Due to the COVID-19 outbreak, our processing times are slightly longer than usual.
Orders will be delivered between 8am – 6pm Monday to Friday. Please ensure that someone is available at your delivery address as a signature will be requested upon delivery. If an authorised person is not able to sign for your delivery the driver will leave a card and the delivery will be returned to the nearest collection centre for you to collect.
If you need to change or cancel your order please contact our team straight away at email@example.com. Unfortunately we can not make any changes or cancel your order after it has been processed for shipping. Please take your time whilst processing your order.
All international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities.
Duties and taxes are the responsibility of the customer and we recommend you please check your local customs website for estimated costs.
LEO & LIN reserves the right to deduct any return costs incurred from the total return amount for orders that are refused at customs should duties and taxes be unpaid.
Purchases may not be shipped to P.O. boxes.
For security reasons, all LEO & LIN online purchases require a signature upon delivery. All orders are shipped with Australia Post.
In the unlikely event that your purchase arrives damaged or if it is inconsistent with your order, please contact our customer services team via email to firstname.lastname@example.org within 2 business days of receiving your order.
Please note that we are not responsible for Australia Post’s delivery schedule, nor are we responsible for any items that are delayed/lost in transit.
If there are delivery issues we will do what we can to help you get your order as soon as possible, however LEO & LIN are not responsible for the delivery once the order is dispatched from our warehouse.
Should you experience delays or issues with your delivery, we recommend you get in touch with Australia Post on 13 76 78 and quote your unique tracking number.
It is your responsibility to ensure that all address details provided are correct. We cannot accept responsibility for deliveries that are delayed or lost due to an incorrect address being provided.
All orders returned to sender due to an incorrect address or not being claimed at the local or international destination will be refunded and the stock returned to our system. Customers may be charged the outstanding customs and freight fees.
Missed or returned deliveries cannot be re-dispatched; you must place a new order.
LEO & LIN will send you a shipping confirmation as soon as your purchase has been shipped, which will allow you to track your order's status and the progress of your delivery.
All orders from LEO & LIN come in our signature Ms. Moonlight gift wrapping. If you wish to include a personal note or if your order is a gift to someone, please contact us on email@example.com immediately after placing your order, please provide your order number as reference.