• SHIPPING
  • RETURNS & EXCHANGE
  • SIZE GUIDE
  • PAYMENT METHODS
  • CONTACT US

Shipping costs and delivery times

 
All Delivery Times Are Approximate.
 

We offer free standard shipping on all orders over $500. All orders will be delivered by Australia Post.

On orders under $500, we offer a flat rate of:

- Standard shipping, 3-5 business days / Rural 5 - 10 business days: $15

- Express shipping,1-3 business days / 3-5 business days: $25

We are currently not offering same-day delivery.

Where does LEO & LIN ship?

 

We are currently only shipping orders within Australia. However, if you live outside Australia and would like to purchase from LEO & LIN, please contact us on customerservice@leoandlin.com

Can I ship to a PO.Box?

 

Purchases may not be shipped to P.O. boxes, or to any address outside of Australia.

Is a signature required upon delivery of my order?

 

For security reasons, all LEO & LIN online purchases require a signature upon delivery. All orders are shipped with AU Post.

Delays & issues with delivery?

 

In the unlikely event that your purchase arrives damaged or if it is inconsistent with your order, please contact our customer services team via email to customersevice@leoandlin.com within 2 business days of receiving your order.

Please note that we are not responsible for Australia Post’s delivery schedule, nor are we responsible for any items that are delayed/lost in transit.

If there are delivery issues we will do what we can to help you get your order ASAP however LEO & LIN are not responsible for the delivery once the order is dispatched from our warehouse.

Should you experience delays or issues with your delivery, we recommend you get in touch with Australia Post on 13 76 78 and quote your unique tracking number.

It is your responsibility to ensure that all address details provided are correct. We cannot accept responsibility for deliveries that are delayed or lost due to an incorrect address being provided.

Missed or returned deliveries?

 

All orders returned to sender due to an incorrect address or not being claimed at the local or international destination will be refunded and the stock returned to our system. Customers may be charged the outstanding customs and freight fees.

Missed or returned deliveries cannot be re-dispatched; you must place a new order.

How can I track my order?

 

LEO & LIN will send you a shipping confirmation as soon as your purchase has been shipped, which will allow you to track your order's status and the progress of your delivery.

At LEO & LIN, we pride ourselves on maintaining the highest level of customer satisfaction. As a valued LEO & LIN customer, we will ensure that your buying experience is both pleasant and memorable.

If you are not completely happy with your purchase, please read our returns policy and conditions carefully to ensure you are eligible to return your purchase and receive a store credit.

Return address:

A2/2, 15-21 Doody St, Alexandria NSW 2015

What is your return policy?

 

We offer a return service within 14 days of delivery or collection.

Faulty products:

LEO & LIN will offer a refund or store credit on any item purchased from LEO & LIN if the garment:

- Has a genuine manufacturing fault; and/or,

- It does not correspond with descriptions given to you.

Please note any refund for a faulty garment must be credited to the original card or account used at the time of purchasing the garment.

A faulty item claim must be made within a reasonable time of receiving the goods.

Change of mind:

LEO & LIN offer a store credit for a change of mind if:

- The garment has not been worn, altered and/or washed and is in pristine condition so that it can be re-sold.

- The garment has not been damaged whilst in the customer's possession or during delivery.

- The customer has proof of the garment purchase.

- The original labels and security tags are attached to the garment.

Note: ‘damage’ may include the presence of any fake tan, makeup or other marks and the presence of the smell of cosmetics, perfume, deodorant, washing powder or other products and odours on the garment.

Wrong size:

LEO & LIN offer store credit or exchange to another size for incorrect sizing if:

- The garment has not been worn, altered and/or washed and is in pristine condition so that it can be re-sold.

- The garment has not been damaged whilst in the customer's possession or during delivery.

- The customer has proof of the garment purchase.

- The original labels and security tags are attached to the garment.

Note: ‘damage’ may include the presence of any fake tan, makeup or other marks and the presence of the smell of cosmetics, perfume, deodorant, washing powder or other products and odours on the garment.

If you would like to exchange size, LEO & LIN will not cover the shipping cost for your parcel to be delivered

It is important to note that we only offer size exchanges. If you wish to exchange your item for a different product, you should simply return it for a store credit and purchase the new item separately.

LEO & LIN customers are protected under the Australian Consumer Law consumer guarantees.

Can I return a sale item?

 

Sale items are not eligible for exchange or return unless for sizing & faulty issues. Please note that exchanges are subject to merchandise availability.

How do I return an item?

 

Easy-to-follow return instructions are included with each shipment as follows:

1. Contact customerservice@leoandlin.com to request a return.

2. Ensure the item(s) are in original, unworn condition, and have the LEO & LIN return tag(s) intact.

3. Place the item(s) in the original packaging.

4. Complete the Return section on the Return Form, and enclose it with the item(s).

5. Securely repackage the item(s) into the outer shipping bag. If you have not kept the outer shipping bag, please find a suitable replacement to protect the item(s) and packaging. Returns received only in LEO & LIN branded packaging will not be accepted.

6. Attach the shipping label to your parcel and drop it off at your closest post office.

Are delivery charges refundable?

 

Original shipping charges incurred at the time of purchase are non-refundable.

How long does it take for a refund to be issued?

 

Refunds will be l processed within 7-10 business days of receipt. Refunds may only be issued in the same form as was utilised for payment. Please note that once a refund is processed by Leo & Lin, it may take 5-10 working days for the funds to be available in your account. Please note the original shipping charges incurred at the time of purchase are non-refundable.

A refund for store credits will be processed within 7-10 business days of receipt. An email with your credit amount and code will be sent to you via email.

How do I exchange an item?

 

In order to exchange an item, return the original item using the return instructions provided in your shipment. Please note that new orders are subject to merchandise availability. We will inform you if we are unable to fulfil your order.

WOMENS READY-TO-WEAR

Measurement Size Chart (cm)

Conversion Chart

Which Payment methods do you accept?

 

LEO & LIN accepts the following forms of payment for online purchases:

- Visa

- Mastercard

- Poli Payments

- AfterPay

Will I be charged sales tax?

 

Prices are displayed on leoandlin.com in Australian Dollars (AUD) and are inclusive of GST.

AfterPay

 

AfterPay allows you to pay for your purchase over 4 instalments due every 2 weeks. In some cases, AfterPay may require you to make a payment at the time of purchase.

To use AfterPay, you have to meet following requirements:

- Live in Australia

- Be over 18 years of age

- Have a credit/debit card

 

The Fine Print

- The payment arrangement is made with AfterPay, not Leo & Lin

- AfterPay approve/decline payments made at the time of order

- First time AfterPay customers will be charged their first payment at the time of purchase

- Existing AfterPay customers will be charged their first payment 14 days from the initial date of purchase

- The full payment schedule will be provided to you by AfterPay at the time of purchase

- If you fail to make a payment AfterPay will charge you a late payment fee of $10 and an incremental $7 late fee for each week the order is overdue

- Any refunds for purchases made via AfterPay will come directly from AfterPay, not Leo & Lin

 

I Still Have Questions About AfterPay

If you have any queries regarding your AfterPay payments or account, please don’t hesitate to contact AfterPay on 1300 100 729 or at info@afterpay.com

 

You can also visit https://www.afterpay.com.au/terms/ for afterPay's full terms and conditions of use.

POLi Payments

 

POLi is the online payment option that allows you to use your internet banking to securely pay for goods and services.

 

Purchase limit is $2000

 

You can only use POLi Payments if you are with the following banks:

- Australia and New Zealand Banking Group (ANZ)

- Bank Australia

- Bank of Melbourne

- Bank of Queensland

- Bank SA

- Bank of Western Australia

- Bendigo Bank

- Adelaide Bank

- Commonwealth Bank

- IMB Bank

- Macquarie Bank

- NAB

- St. George Bank

- Suncorp Bank

- Westpac

At LEO & LIN, we value your feedback. Our friendly L & L representatives will endeavour to return your enquiry within 24 hours.

Online store

 

For all online customer service questions and queries

customerservice@leoandlin.com 

Head office

 

For all other business enquiries please contact our head office

zedd.luk@leoandlin.com 

Press & media

 

For all press & media enquires

press@leoandlin.com

Wholesales

 

For all wholesale enquires

marcela.fd@leoandlin.com