RETURNS & EXCHANGES New

RETURNS & EXCHANGES

  • CONTACT LEO & LIN TO REQUEST A RETURN
  • FILL OUT THE RETURNS FORM
  • PACK YOUR ITEMS & RETURNS FORM
  • DROP PARCEL AT YOUR LOCAL POST OFFICE

At LEO & LIN, we pride ourselves on maintaining the highest level of customer satisfaction. As a valued LEO & LIN customer, we will ensure that your buying experience is both pleasant and memorable.

We offer a return service within 14 days of delivery or collection.

FAULTY PRODUCTS:

LEO & LIN will offer a refund or store credit on any full price item purchased from LEO & LIN if the garment:

- Has a genuine manufacturing fault; and/or,

- It does not correspond with descriptions given to you.

Please note any refund for a faulty garment must be credited to the original card or account used at the time of purchasing the garment.

A faulty item claim must be made within a reasonable time of receiving the goods.

CHANGE OF MIND:

LEO & LIN will offer a refund or store credit on full price items for change of mind if:

- The garment has not been worn, altered and/or washed and is in pristine condition so that it can be re-sold.

- The garment has not been damaged whilst in the customer's possession or during delivery.

- The customer has proof of the garment purchase.

- The original labels and security tags are attached to the garment.

Note: ‘damage’ may include the presence of any fake tan, makeup or other marks and the presence of the smell of cosmetics, perfume, deodorant, washing powder or other products and odours on the garment.

WRONG SIZE:

LEO & LIN offer a refund, store credit or exchange to another size for incorrect sizing on full price items if:

- The garment has not been worn, altered and/or washed and is in pristine condition so that it can be re-sold.

- The garment has not been damaged whilst in the customer's possession or during delivery.

- The customer has proof of the garment purchase.

- The original labels and security tags are attached to the garment.

Note: ‘damage’ may include the presence of any fake tan, makeup or other marks and the presence of the smell of cosmetics, perfume, deodorant, washing powder or other products and odours on the garment.

It is important to note that we only offer size exchanges. If you wish to exchange your item for a different product, you should simply return it and purchase the new item separately.

LEO & LIN customers are protected under the Australian Consumer Law consumer guarantees.

Sales items are final and not eligible for exchange or return unless faulty issues. Items bought during a promotional sale using a discount code are eligible for a refund, store credit or size exchange.

Gift Cards may not be returned and are valid for 3 years from the date of issue.

Easy-to-follow return instructions are included with each shipment as follows:

  1. Contact customerservice@leoandlin.com to request a return and shipping information.
  2. Ensure the item(s) are in original, unworn condition, and have the LEO & LIN return tag(s) intact.
  3. Complete the return section on the Returns Form, and enclose it with the item(s).
  4. Pack your item and the returns form into an appropriate post package
  5. Bring the parcel to your local post office and send it to back to LEO & LIN. Please provide us with the tracking number details by emailing customerservice@leoandlin.com

Any returned items are the buyers responsibility until we receive them. We are not responsible for any returned items that are lost in transit. We recommend that you secure tracking and/or insurance for the items you are returning and keep proof of postage.

All return postage costs are at your expense, unless the item arrives not as ordered, damaged or is deemed faulty.

Original shipping charges incurred at the time of purchase are non-refundable.

Refunds will be l processed within 7-10 business days of receipt. Refunds may only be issued in the same form as was utilised for payment. Please note that once a refund is processed by LEO & LIN, it may take 5-10 working days for the funds to be available in your account. Please note the original shipping charges incurred at the time of purchase are non-refundable.

A refund for store credits will be processed within 7-10 business days of receipt. An email with your credit amount and code will be sent to you via email.

In order to exchange an item, return the original item using the return instructions provided in your shipment. You can either return an item for a refund or provide us with the size you would like to exchange to on your returns form and we will send you your new item(s). If you would like to exchange size, LEO & LIN will not cover the shipping cost for your parcel to be delivered.

Please note that new orders are subject to merchandise availability. We will inform you if we are unable to fulfil your order.